Melissa Collett is Professional Standards Director at the Chartered Insurance Institute (CII), leading its professional standards, ethics and conduct activity for the insurance and financial planning professions. She is also responsible for the professional body’s legal affairs, risk management, disciplinary matters and corporate governance. She is keen to raise awareness of best practice and drive ethical behaviour through engagement with the profession and external stakeholders.  

Melissa has an extensive background in consumer and legal issues. She spent over a decade at the Financial Ombudsman Service, was a Director at Fairer Finance and sat as a Tribunal Judge. She is also qualified solicitor, specialising in insurance law at Hogan Lovells. She is a frequent speaker at conference and events, sits on judging panels, and is the author of numerous articles and publications on consumer law subjects. In 2021 she was a Finalist in the Women in Insurance Awards. This year she co-authored Female Determination, a collection of portraits and interviews with inspiring women.