Digital Initiative in Global Insurance

The shift to digital interactions between key stakeholders in a global programme continues to grow in importance.  This award is designed to recognise innovative projects that have enabled better collaboration between all parties or enhanced the customer experience through automation or efficiency. Examples of digital innovation could be to improve policy issuance, claims management, fraud detection and data transfer globally within international regulatory frameworks. Whatever the project, there will be a clear rationale that relates to the improved management and/or delivery of multinational, international and cross-border business. 

Entries for this category will range in size and scale – big won’t necessarily mean best. Judges will be looking for examples that demonstrate a clear business impact, with measures ranging from customer satisfaction, improved delivery of KPIs or efficiency savings – for example. Judges will be keen to see evidence of why this initiative deserves to be showcased as a best-in-class example of digital excellence. 

Eligibility  

• This award is open to broker and carrier firms with multinational, international or cross-border business being led from either the UK, Europe or North America. 
• Entries must demonstrate evidence from the last 12-18 months up to the awards entry deadline. 
• Collaborative entries with a third-party solutions provider / technology partner will also be accepted, based on a particular project or case study with a client within the global insurance sector. 

Criteria 

Ambition  

• Describe the ambition and goals of the initiative. 
• What is the business context within which the submission is set, were there internal or external drivers for the initiative. 
• Provide details of the business case and the problem/challenge that you were trying to solve. 
• Please share any other contextual information that will help judges understand the background to the submission. 

Excellence 

• Demonstrate excellence in approach and delivery of the initiative.  
• How this initiative is an exemplary case study for the multinational, international and cross-border insurance community. 
• Describe any key challenges faced in the project and how these were overcome. 

Innovation  

• Examples of how creative solutions were found to meet challenges and exceed goals.  
• Detail any examples that demonstrate how the team has embraced innovation to enhance the project, including new technologies. 
• Detail any relevant examples of needing to respond to regulatory requirements or new and emerging standards within the scope of the project.  

Customer Focus 

• Details of how this initiative was designed to meet the needs of all relevant external and internal customers, and key stakeholders. 
• If customers or stakeholders were involved in the design and implementation of the initiative – please tell us how this was approached and what was gained from the process. 
• Illustrate how the initiative has helped to strengthened good outcomes and/or improved the experience for customers. 

Impact  

• Share relevant information that demonstrates how the initiative met the initial expectations, as set out in the Ambition section.  
• What evidence can be shared to demonstrate the benefits derived from the project – in terms of efficiency, collaboration, customer satisfaction etc.  
• Share any relevant client or senior stakeholder testimonials that demonstrate business impact.