Excellence in Multinational Claims Management

How to apply

  1. Register an account.
  2. Start your entry (save it in-progress).
  3. Submit your entry to be in the running.

Best of luck!

For any questions, please contact Luke Adeniran or 020 3004 5713


Cross-border claims are complex and challenging, often involving a large number of stakeholders across international time zones and regulatory jurisdictions. This award recognises a customer-focused team who can, through examples of a response to a single event, or major issue or multiple claims, demonstrate high standards, robust processes and excellent communications that went over and above business-as-usual. They will be excellent relationship managers who manage claims resolution in a timely manner.  

The entry will demonstrate a commitment to continuous improvement in pursuit of delivering a great customer service. The winner of this award will be able to show how they’ve supported the client through the claims journey and surpassed expectations in KPIs and turnaround targets.  


  • This award is open to claims teams from either the UK, Europe or North America that are responsible for managing claims for international/multinational clients. 
  • Multinational teams can also enter their claims colleagues.  
  • Entries must demonstrate evidence from the last 12-18 months, up to the awards deadline. 



  • Who is being recognised in the submission - please detail the people and their roles.  
  • Clarify whether the submission is based on a response to a single event, or major issue or multiple claims. 
  • Detail any further information about the specific challenge/s faced in the last 12-18 months faced by the team – including any specific business information that provides useful context. 


  • How did the team tackle the challenges faced through this case study/ies. 
  • In what ways was this an outstanding performance and example of excellence.  
  • How did the team support the business needs over the last year, how has it been flexible to adapt and innovate to deliver excellence. 


  • Examples of how the team has shown creativity and agility to find solutions to complex challenges.  
  • What changes to process or approach have the team introduced that will set future standards for the business. 
  • Detail any examples that demonstrate how the team has embraced innovation to enhance the claims management process. 

Customer Focus 

  • How has the team demonstrated an exceptional commitment to meeting client needs. 
  • Examples to show how they have developed effective client relationships that have impacted positively on the business. 
  • Illustrate how the team strengthened good outcomes and/or improved the experience for customers. 


  • What impact has this team made on the business in terms of client retention, claims resolution – please detail any relevant performance KPIs that demonstrate these outstanding achievements. 
  • Please share any relevant partner or client testimonials that support the relationship management and client servicing capabilities of the team. 
  • Why does the team deserve to be recognised for this award this year over other years; what do you think should make them stand out from other entries. 

Excellence in Multinational Claims Management


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